Refunds & cancellation

Your first 30 days are free, so you only commit once you've seen it work. Here's exactly how payments, cancellations and refunds work. Your signed service agreement has the full details and controls if anything here differs.

What you pay

• Setup fee, paid when you sign up: $497 for After-Hours & Overflow or $997 for Full Front Desk. Founding clients (our first 5) pay $297 on either plan.
• Monthly plan: $297 a month (After-Hours & Overflow, 300 minutes included, then $0.20 per minute) or $497 a month (Full Front Desk, 800 minutes included, then $0.20 per minute). Extra minutes are added to the next monthly charge.
• Payments are processed by Stripe and appear on your statement as K CROUCH HOLDINGS, the company that operates Porchlight Front Desk.

Founding clients: first 30 days free

Your first 30 days of service are free, counted from the day your receptionist goes live (we confirm that date to you in writing). Cancel any time before day 31 and you'll never be charged a monthly fee.

Setup fee refund promise

If your receptionist isn't live within 10 business days of receiving your completed setup form, we refund your setup fee in full. That clock pauses on days we're waiting on something only you can do, like answering a missing question, sharing calendar access, approving the script or turning on call forwarding. If we've asked you in writing at least twice and haven't heard back within 10 business days, or you decide not to complete a step only you can do, the setup fee is earned and isn't refunded. When a delay is on our side, the refund always applies.

Otherwise, setup fees aren't refundable once setup has started, because the work of building and testing your receptionist is done up front.

Cancelling

• After your first 30 days, your plan runs for 12 months, starting on day 31.
• If you leave before the 12 months are up, there's an early termination fee of 2 months of your monthly plan. There's no fee if we raise your price, miss our 10-business-day setup promise, or fail to fix a serious problem we're responsible for.
• After the 12 months, the service is month-to-month. Cancel any time with 30 days' notice by email.
• You pay through the end of the notice period, and we keep answering your calls during it unless you ask us to stop sooner.
• We don't refund partial months.
• Your phone number is always yours. To stop calls reaching us immediately, just turn off call forwarding.

Billing problems

If a charge looks wrong, tell us within 30 days and we'll fix it, including refunding any amount we charged in error. If a payment fails, Stripe retries it and we'll email you; we only pause service after a payment is 7 days late and we've given you 48 hours' notice.

Questions

Call or text Kai at (970) 698-2295 or email hello@porchlightfrontdesk.com.