Terms of service

These terms cover your use of the Porchlight Front Desk website and our virtual receptionist service. Porchlight Front Desk is operated by K Crouch Holdings LLC in Stuart, Florida ("we", "us"). Clients also sign a service agreement, which controls if it differs from these terms.

The service

We set up and run a virtual receptionist (an automated voice assistant) that answers the calls you forward to it in your business's name. It answers questions using the information you approve, books appointments on the calendar you connect or takes a message, transfers calls you mark as emergencies to the number you choose, and sends you a summary of each call.

What it won't do

• Pretend to be a person. Every call begins by saying it's a virtual assistant and that the call is recorded.
• Quote prices, discounts, warranties or arrival times you haven't approved in writing.
• Give safety, legal, medical or financial advice, or take card payments over the phone.

Not an emergency service

The receptionist doesn't replace 911. Emergency calls are transferred to the number you provide; if no one answers, it takes an urgent message and tells the caller to call 911 if anyone is in danger.

Your responsibilities

You're responsible for the accuracy of the information you give us, for the jobs you book and for your dealings with your customers. You agree not to use the service unlawfully or for healthcare businesses that would share protected health information.

Payments

Fees, cancellation and refunds are explained on our refunds & cancellation page and in your service agreement.

No guarantee of results

We work hard to answer your calls well, but we don't guarantee any number of calls, leads, bookings or revenue. Phone networks and service providers can occasionally fail, and we'll tell you about any outage we know of and fix problems promptly.

Limitation of liability

Our total liability is limited to the fees you paid us in the 12 months before a claim arose. Neither side is liable for indirect losses such as lost profits or lost jobs.

Governing law

These terms are governed by the laws of the State of Florida.

Questions

Call or text Kai at (970) 698-2295 or email hello@porchlightfrontdesk.com.